Privacy Policy
Effective Date: 10/5/2026
Marten Technologies ("we," "our," "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and protect the information you give us when you use our services, including SMS communication.
Information We Collect
We may collect the following information when you work with our team or use our services:
Contact details such as your name, email address, phone number, and company information
Service-related information we need to provide IT support, managed services, and low-voltage wiring services, including site addresses, scope of work, and scheduling details
Technical data we need to maintain, monitor, and secure your systems
Service records related to support tickets, quotes, agreements, work performed, and billing
SMS message content exchanged between you and our staff
Basic technical data collected automatically through our website, such as IP address, browser type, and pages visited
How We Use Your Information
We use your information to:
Deliver IT support, managed services, security monitoring, and low-voltage wiring services
Communicate with you by SMS, email, or phone about service requests
Send appointment confirmations, service status updates, troubleshooting information, and scheduling changes
Process quotes, agreements, billing, and service records
Improve service quality, reliability, and security
Comply with legal, regulatory, and contractual obligations
Information Sharing
We do not sell or rent your personal information. We may share information only with:
Service providers who support our operations, such as our phone and messaging provider, remote monitoring and ticketing platforms, and payment processing, and only as needed to perform those services for us
Vendors, distributors, and manufacturers, where needed to provision licensing, hardware, or warranty support for your services
Regulatory or legal authorities when required by law
Internal staff as needed to fulfill your service request
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. None of the categories above include text messaging originator opt-in data and consent. This information will not be shared with any third parties.
Data Security
We use industry-standard security measures, including encryption, secure storage, and access controls, to protect your information from unauthorized access or disclosure. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.
SMS Privacy
Phone numbers collected for SMS communication are used only for service-related messaging. Message frequency varies with your service needs. Message and data rates may apply. You can opt out at any time by replying STOP, or reply HELP for help. Opting out of text messages does not opt you out of other communications, such as phone calls or email.
Consent to receive SMS messages is not a condition of purchase or of receiving service from Marten Technologies.
Full SMS terms are available at https://martentech.com/sms-terms
Cookies
Our website uses cookies and similar technologies to run the site and understand how visitors use it. You can turn off cookies in your browser settings, but some parts of the site may not work properly.
Data Retention
We keep information for as long as we need it to provide services, meet contractual obligations, and satisfy legal, tax, and accounting requirements.
Your Rights
You can request access to, correction of, or deletion of your personal information by contacting us at support@martentech.com.
Children's Privacy
Our website and services are not directed to children under 13, and we do not knowingly collect information from them.
Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.
Contact Us
If you have questions about this Privacy Policy or how your data is handled, contact us at:
Marten Technologies
Email: support@martentech.com
Phone: (603) 404-5844